I haven't received any such notification or email, my friend. It would be good if they resolved the issue. I'm deciding against purchasing a plan, starting today.Most of the models I follow don't have video recordings. So, what are we paying for on this site?
I think you're confusing the issue. I had a problem where older recordings' thumbnails didn't work. This is not related to the ongoing recording issue.
But, to be fair, they have offered credits, and I assume will continue to do so whilst the issue is being resolved.